LAW.PH product supportClear answers · tracked cases

Answers about documents, payments, and refunds

How can we help?

Search the help center or pick a topic. Product support investigates LAW.PH issues; legal questions go to licensed counsel.

14 answers

DocumentsI do not know which document I need

Open the document finder and answer four plain-language questions about your goal, role, situation, and timing. LAW.PH compares the structured registry, explains each match, shows whether it is live, and flags situations where a procedure or lawyer should be checked first.

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DocumentsCan I edit my answers before paying?

Yes. Saved drafts remain editable until a verified purchase locks the paid document version. Review the full preview before checkout.

DocumentsWhat exactly do I purchase?

Your purchase unlocks the exact document version shown at checkout, including its template ID, template version, answers, generated wording, and integrity record.

DocumentsWhy is my purchased draft locked?

Locking prevents later edits from silently changing what you paid for. Start a new draft for different facts, or request a correction if the purchased output does not match the answers you supplied.

DocumentsWhat is the difference between a duplicate and a revision?

A duplicate copies the answers into a separate ordinary draft. A revision starts from the integrity-checked purchased snapshot, records that exact lineage, and includes revised DOCX/PDF downloads for 30 days after purchase. Neither action changes the original purchased version, which remains downloadable.

DocumentsDoes LAW.PH sign, notarize, or file my document?

No. The document includes execution guidance where relevant, but the parties remain responsible for valid signatures, witnesses, notarization, taxes, registration, delivery, and filing.

PaymentsMy payment succeeded but access is missing

Open a payment-issue case and choose the order. LAW.PH will verify the payment event and entitlement without asking you for card details.

PaymentsI was charged twice

Open a payment-issue or refund-request case for the duplicate order. Include the charge dates and amounts, but never provide a complete card or bank-account number.

PaymentsHow long does a support review take?

LAW.PH records a response deadline no later than seven calendar days after filing. Some verified payment-provider refunds may take additional banking time after approval.

AccountHow do I find my documents and orders?

Sign in and open My documents. The workspace lists drafts, purchased access, payment status, and support links for each order.

AccountShould I send passwords or identification in a support request?

No. Never send passwords, authentication codes, complete card or bank details, or unrelated identification. Describe only what is necessary to investigate the product issue.

Corrections and refundsWhen can I request a document correction?

Request a correction when the purchased output fails to reflect the answers you supplied, contains a template or rendering error, or the downloaded file is defective.

Corrections and refundsWhen can I request a refund?

You may request review for duplicate or erroneous charges, payment without access, unusable files, or a material failure of the product to conform. LAW.PH assesses the evidence and preserves remedies required by Philippine law.

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Corrections and refundsCan support give legal advice?

No. Product support can investigate the software, payment, purchased version, and document-generation defect. For strategy, enforceability, disputes, or case-specific legal advice, use the legal-help directory.

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Product issue

Something did not work

Open a tracked case for a correction, payment problem, refund request, or technical issue, tied to your exact order.

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Legal question

You need legal advice

Support can’t advise on your situation. Find official routes to licensed Philippine counsel or qualified legal aid.

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